Updated 7 November 2026
Information we collect
We collect account and agency details, website and form configuration, subscription identifiers, check results, incident history, minimal email delivery metadata, security and audit records, and support communications. Failed-check screenshots may contain visible website content.
How we use information
We use information to provide monitoring, authenticate users, process subscriptions, send alerts, generate reports, secure and improve the service, respond to support requests, and comply with legal obligations.
Monitoring email
LensShift extracts a correlation identifier and minimal delivery metadata from monitoring copies. We avoid retaining full message bodies. Do not configure tests with real customer information.
Service providers
We use infrastructure, database, email, monitoring, and billing providers. Paddle acts as Merchant of Record for purchases. Providers process information under their own contractual and security obligations and may operate outside Bangladesh.
Retention
Failure screenshots are retained for up to 30 days by default. Operational and security logs are retained only as reasonably necessary. Subscription, invoice, incident, and account records may be retained where needed for legal, tax, fraud-prevention, dispute, and backup purposes. You may request account deletion, subject to those obligations.
Security
We use encrypted secrets, access controls, signed webhooks, private evidence access, rate limits, and service monitoring. No internet service can guarantee absolute security.
Optional website analytics
With your permission, optional Google Analytics 4 helps us understand visits to our public website, pricing-page views and successful account registrations. Analytics can use cookies and send technical usage information to Google. We do not send passwords, enquiry contents, website pairing secrets or account email addresses in our analytics events, and advertising personalization is disabled.
You can accept or reject analytics where it is offered and change your choice through Analytics preferences. Refusing analytics does not prevent you from using LensShift. Workspace pages, payment checkout, password-reset pages and the administration portal are excluded from this tracking. Google processes analytics data under its own terms and privacy policy.
Your choices
You may update agency details and alert preferences in the application. You may request access, correction, export, or deletion by emailing info@lensshiftbuilder.pro. We may need to verify your identity before acting.
International processing and children
Information may be processed in countries where our providers operate. LensShift is a business service and is not directed to children.
Changes
We may update this policy and will publish the revised effective date. Material changes will be communicated through the service or by email where appropriate.