Refund and Cancellation Policy

Updated 4 November 2026

First-payment guarantee: You may request a refund within 14 calendar days of your first paid subscription charge.

Eligibility

Email info@lensshiftbuilder.pro from the account owner’s address within 14 days of the first charge and include the agency name. Refunds return to the original payment method through Paddle.

Exclusions

Renewals, plan changes, charges older than 14 days, accounts terminated for abuse, and material consumption beyond ordinary evaluation are normally non-refundable, except where applicable law requires otherwise. Duplicate or erroneous charges will be investigated and corrected.

Cancellation

You can cancel renewal from Billing in your workspace. Cancellation stops future renewals and access continues until the end of the current paid period. The initial LensShift trial does not require a payment card and does not automatically become a paid subscription. A paid subscription begins only when you complete checkout.

Processing

Paddle is the Merchant of Record and processes approved refunds. Bank processing time varies after Paddle issues a refund.

LensShift Builderinfo@lensshiftbuilder.pro