Updated 4 November 2026
Contact
Email info@lensshiftbuilder.pro for product support, billing questions, privacy requests, or refund requests.
What to include
Send your agency name, affected website, monitor or incident identifier, approximate time, and a description of the problem. Never email passwords, API keys, WordPress pairing secrets, bank details, or identity documents.
Billing support
Paddle is the Merchant of Record for purchases and provides payment receipts and invoices. LensShift remains responsible for product and monitoring support.
Security reports
Use the subject “Security report” and provide enough information to reproduce the issue safely. Do not access other customers’ data or run disruptive tests.
LensShift Builderinfo@lensshiftbuilder.pro